Meidutė-Kavaliauskienė, I., Vasilienė-Vasiliauskienė, V. and Vasilis Vasiliauskas, A. 2020. Identification of sectoral logistics service quality gaps by applying SERVQUAL method. Transport. 35, 4 (Nov. 2020), 419-434. DOI:https://doi.org/10.3846/transport.2020.13879.