Paddeu, Daniela, Gianfranco Fancello, and Paolo Fadda. “An Experimental Customer Satisfaction Index to Evaluate the Performance of City Logistics Services”. Transport 32, no. 3 (July 10, 2017): 262–271. Accessed November 23, 2024. https://tede.vgtu.lt/index.php/Transport/article/view/944.